Frequently Asked Questions

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To get an accurate freight quote, please provide shipment details like the origin and destination addresses, pickup and delivery dates, freight type, weight, dimensions, and any special requirements such as temperature control or liftgate service. Once finished, an agent will assist you in providing an accurate quote based on your services needed.

Freight class is determined by the weight, dimensions, and type of goods being shipped. If you're unsure, our team can assist in determining the appropriate class based on your shipment details.

FTL (Full Truckload) is for shipments that fill an entire truck, while LTL (Less Than Truckload) is for smaller shipments that share truck space with other shipments. FTL is faster, while LTL offers cost savings for smaller loads.

Shipping rates are based on factors such as weight, dimensions, distance, freight class, and any special handling or equipment requirements. Our team will calculate the most accurate and competitive rate for your shipment.

With our advanced TMS (Transportation Management System), we offer real-time tracking of your shipments. Once your freight is in transit, you’ll receive updates and can track the location and estimated delivery time directly through our system or with regular status updates from our team. You’ll always know exactly where your shipment is and when to expect it.

Should a delay occur, you will be immediately notified with updated delivery information. We collaborate with reliable carriers and leverage advanced tracking technology, allowing us to take proactive steps to minimize delays and keep you informed at every stage of the process. Our commitment is to ensure timely updates and a seamless shipping experience.

While basic liability coverage is often included, we recommend purchasing additional insurance for high-value or sensitive shipments to ensure full protection.

A backhaul refers to a return trip for a carrier, usually at a lower rate. We can help you find backhaul opportunities to save on shipping costs.

Simply provide the shipment details through our quote form, and we will arrange a pickup time that fits your schedule.

We understand that plans can change. If you need to make any adjustments to your shipment, please contact us as soon as possible, and we'll work to accommodate the changes.

Additional fees may apply for special services, such as expedited shipping, liftgate service, or equipment like flatbeds. These fees will be outlined in your quote.

If you need to cancel or reschedule a shipment, please reach out to us as soon as possible. Cancellation or rescheduling policies will depend on the specifics of your shipment and the carrier.